A few knicks and knacks.

Are we about to start working together? Just want to know the nitty-gritty details? Here's the short list of policies that apply to all my clients.

Coaching Policies

Billing

All work is billed at the end of the month. My standard payment timeline is 15 days, after which a 10% charge is added, with an additional 10% fee applied after each additional month.

Cancellations

Coaching sessions can be canceled with no fee until 10am eastern time the day of the session. Any cancellation after that time incurs the full session fee.

Lateness

If you're more than 15 minutes late for our session, I will cancel the session and charge the full amount.

Parting Ways

As a client, you can choose to end our professional relationship at any time (the above policies still apply). Likewise, I may choose to end work with clients with a history of late payment, cancellations or lateness. Either way, stopping work should be communicated in writing, so we both know what's going on.

Consulting Policies

Billing

All work is billed at the end of the month. My standard payment timeline is 30 days, after which a 25% charge is added, with an additional 25% fee applied after each additional month.

Cancellations

Scheduled, hourly work can be canceled with no fee until 10am eastern time the day of the work. Any cancellation after that time incurs a 50% fee for the total hours booked that day.

Retainer

For any work that includes a lump-sum payment (like a speaking engagement), a 50% deposit is required prior to the agreed-upon start date. The other 50% will be invoiced at the end of the project (unless we've made other arrangements). If work is cancelled by me, I will return the retainer in full. If work is cancelled by you, I will keep the retainer.

Travel

If travel is required as part of our collaboration, there are a couple of options:

  • I Arrange Travel: I will work with you to establish a reasonable budget for my trip, based on research I do into flights and hotels. I will keep all receipts and include my travel costs as part of my final invoice.
  • You Arrange Travel: I work with you to select flights and hotels that make sense for my schedule, and book through your company.

Regardless of arrangement, I kindly request a slight flight upgrade to an extra legroom seat, if available, as well as 3-star or above hotel accommodations.

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